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Hastings Borough Council

Hastings Borough Council

Report a fault online

This online service allows you to make your local council aware of the following faults:

Abandoned Vehicle, Beach Polution, Dead Animal, Dog Bins, Fly Tipping, Graffiti, Illuminated Signs, Litter Bin, Missed Refuse Collection, Non-illuminated Signs, Pavement, Recycling Centre, Road, Street Cleaning, Street Lighting, Street Name Plates, Traffic Signal, Verge.

Simply locate the problem on the map, enter the details and it will be sent to the council on your behalf..

Click here to report a fault to Hastings Council
This index provides a quick reference to local services provided by Hastings Borough Council. If the service you require is not listed please use the Town Hall contact details.

A-Z Index

Abandoned Vehicles

Report abandoned vehicles via Sussex Police
Telephone: 01243 642222


Advertisement Control

Most outdoor advertisements require permission or advertisement consent. If an advertisement is erected without permission enforcement action may be taken.
Telephone: 01424 451090
Location: 3rd Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Allotments

Hastings Borough Council manages 600 allotment plots spread over 30 acres on twelve sites.
Telephone: 01424 451050
Location: 4th Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY

Animal Welfare Charter

Our Animal Welfare Charter recognises that all animals are sentient creatures, capable of enjoying a state of well being and equally capable of suffering.
Telephone: 01424 451042
Location: 4th Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Arboriculture

Matters relating to tree care including advice, inspection and preservation orders.
Telephone: 01424 451147
Location: 4th Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Beach and Foreshore

Hastings Borough Council maintains the beach and foreshore and is committed to protecting this natural environment for wildlife, residents and visitors.
Telephone: 01424 427025
Location: 4th Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Benefits

Housing Benefit is a national scheme to help people pay their rent.
Council Tax Reduction is local scheme to help people pay their Council Tax.
Telephone: 01424 451082 (Benefit Fraud Hotline)
Telephone: 01424 451066
Fax: 01424 451541
Location: 5th Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY

Building Control

Building Control is the inspection of building work to check for compliance with building regulations.
Building Control also deals with demolition of buildings and dangerous structures.
Telephone: 01424 787680
Fax: 01424 787657
Location: Rother District Council, Bexhill Town Hall, Bexhill, East Sussex TN39 3JX


Cemetery and Crematorium

Burial and cremation within the town.
Telephone: 01424 451057
Fax: 01424 451368
Location: The Ridge, Hastings, East Sussex TN34 2AE


Cliff Railways

The council operates funicular cliff railways on the East and West Cliffs above Hastings Old Town.
Telephone: 01424 446104


Coastal Protection

Hastings has approximately 12km of coastline and has powers under the Coast Protection Act 1949 to carry out works to protect the coast from erosion.
Telephone: 01424 451138
Location: 4th Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Committee Administration

Provides administration facilities and support for the elected representatives.
Telephone: 01424 451719
Telephone: 01424 451764
Location: 2nd Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Community Safety

Hastings Borough Council is one of seven statutory partners in the Safer Hastings Partnership. Current priorities include violence crime, hate crime, domestic violence and anti social behaviour.
Issues like noise nuisance, dog fouling and fly tipping can be reported to the council.
Telephone: 01424 451079 (Noise nuisance)
Freephone: 0800 555 111 (Crimestoppers)
Location: 1st Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Community Venues

A comprehensive list of Community Venues and the services they offer.
Telephone: 01424 451105
Location: 1st Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY

Concessionary Bus Fares

Telephone: 01424 451111
Location: Community Contact Centre, Hastings Town Hall, Queens Square, Hastings, East Sussex TN34 1TL


Conservation and Design

All new developments in building and landscape design services should meet all the relevant practical design considerations, respect their surroundings and not damage the environment.
Postal enquiries should be addressed to Aquila House and personal callers should visit Hastings Information Centre.
Telephone: 01424 783272 (Listed Buildings)
Telephone: 01424 451090 (Conservation)
Location: Community Contact Centre, Hastings Town Hall, Queens Square, Hastings, East Sussex TN34 1TL
Location: 3rd Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Constitution of the Council

The Constitution sets out how the Council operates, how decisions are made and the procedures which are followed to ensure that these are efficient, transparent and accountable to local people. Some of these processes are required by the law, while others are a matter for the Council to choose.
Telephone: 01424 451747
Fax: 01424 451743
Location: 2nd Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Consultation

The Council undertakes a range of consultations to ensure that where appropriate, local residents can help shape services that the Council provides on their behalf.
Telephone: 01424 451485
Location: 1st Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Customer Care and Complaints

Contact us if you think the Council has not done something it should have, done something wrong, taken too long to do something, been unfair or acted inappropriately.
Telephone: 01424 451479
Location: Hastings Town Hall, Queens Square, Hastings, East Sussex TN34 1TL


Dangerous Structures

Hastings Borough Council has powers that enable it to deal with Dangerous Structures. The Council will take action where deemed appropriate to ensure public safety.
Telephone: 01424 451091
Location: 3rd Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Data Protection

The handling of Subject Access Requests under data protection legislation.
Telephone: 01424 451409
Location: 3rd Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY

Derelict Buildings

The Council ensures that empty buildings are not open to unauthorised access or present a danger to public health.
Postal enquiries should be addressed to Aquila House and personal callers should visit Hastings Information Centre.
Telephone: 01424 783255
Location: Community Contact Centre, Hastings Town Hall, Queens Square, Hastings, East Sussex TN34 1TL
Location: 3rd Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Development Control

Development Control is the process of determining planning applications submitted by individuals and commercial developers.
Postal enquiries should be addressed to Aquila House and personal callers should visit Hastings Information Centre.
Telephone: 01424 451090
Location: Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY
Location: Community Contact Centre, Hastings Town Hall, Queens Square, Hastings, East Sussex TN34 1TL


Economic Development

Local initiatives to support regeneration in Hastings and St Leonards.
Telephone: 01424 451095
Location: 1st Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Electoral Services

Electoral Services is responsible for managing elections and referendums on behalf of the Returning Officer, as well as electoral registration, including undertaking an annual canvass of all households in the borough, and publishing the full and edited versions of the electoral register each year
Telephone: 01424 451087
Location: 2nd Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Empty Homes

The Empty Homes Strategy is a range of initiatives aimed at bringing empty privately owned homes across the Borough back into use.
Freephone: 0800 085 8967
Location: 1st Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY

Environmental Protection

Enforcement of excessive noise, air pollution including bonfires and environmental pollution, contaminated land, and defective drainage other than those enforced by Southern Water.
Telephone: 01424 451079
Fax: 01424 451133
Location: 4th Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Estates Management

Responsibility for council owned land and premises.
Council property offered for commercial use.
Telephone: 01424 451085
Fax: 01424 451515
Location: 2nd Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Financial Management

Management of the Council's accounts, cash collection, financial asset management, banking and insurance.
Telephone: 01424 451539
Fax: 01424 451515
Location: 2nd Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Food Hygiene and Safety

The Council will investigate complaints about food sold within the Borough to protect public health and ensure that food and food packaging meets the relevant legal standards.
Telephone: 01424 451078
Location: 4th Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Forward Plan of Key Decisions

The Council is required to publish a Forward Plan of all key Cabinet decisions to be taken in the following four months.
Telephone: 01424 451718
Fax: 01424 451743
Location: 2nd Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY

Fraud Investigation

Hastings Borough Council is committed to the proper accountability of public funds and condemns fraud and corruption in public life. Any fraudulent or corrupt act may inflict great damage on the Council in terms of both finance and reputation.
Telephone: 01424 451082
Location: 2nd Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Freedom of Information

The handling of requests for information under Freedom of Information legislation.
Responsibility for the council's Publication Scheme.
Telephone: 01424 451722
Location: Hastings Town Hall, Queens Square, Hastings, East Sussex TN34 1TL


Grounds Maintenance

Hastings Borough Council manages all Council owned open space within the Borough. A range of improvements has been made to the way open space is now managed and sustainability is now a key priority.
Telephone: 01424 451050
Location: 4th Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Houses in Multiple Occupation

The Council has powers to ensure that legal standards of management in respect of houses in multiple occupation are maintained to ensure the health and safety of those who live there.
Telephone: 01424 451099
Location: 1st Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Housing - Public Health

This service ensures that comprehensive housing and public health advice is delivered to all residents and property owners in Hastings and St Leonards, as well as making sure public health and housing statutes are obeyed where appropriate.
Telephone: 01424 451100
Location: 1st Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Housing Advice

The Housing Options service is available to everyone in Hastings and St Leonards with a housing problem. The service can give you advice to help you stay in your home and can help you with your housing options if you need or want to move
Telephone: 01424 451100
Telephone: 01424 451999 (For out of office hours emergencies)
Location: Community Contact Centre, Hastings Town Hall, Queens Square, Hastings, East Sussex TN34 1TL


Housing Grants

There is a wide range of grants and advice available for landlords, householders and businesses.
Freephone: 0800 085 8967
Location: Community Contact Centre, Hastings Town Hall, Queens Square, Hastings, East Sussex TN34 1TL


Housing Renewal

The role of Housing Renewal is to improve the town's housing with particular emphasis on privately rented homes, empty homes and concentrations of unfit properties.
Telephone: 01424 451335
Telephone: 01424 451342 (Migrant Community Support)
Location: Community Contact Centre, Hastings Town Hall, Queens Square, Hastings, East Sussex TN34 1TL
Location: 1st Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY

Hastings Borough Council General Enquiries

General enquiries to the Council.
Telephone: 01424 451066
Fax: 01424 451186
Location: Hastings Town Hall, Queens Square, Hastings, East Sussex TN34 1TL


Hastings Country Park

Hastings Country Park lies to the east of the town with over 267 hectares of ancient woodland, heathland and grassland together with 3 miles (5km) of dramatic cliffs and coastline. Most of the park has been designated a Special Area of Conservation, a Site of Special Scientific Interest and is a proposed Local Nature Reserve.
Telephone: 01424 451050 (Main Office)
Telephone: 01424 812767 (Hastings Country Park)


Hastings Local Strategic Partnership

The Local Strategic Partnership is a partnership of public agencies, business, voluntary and community sectors working together for the benefit of local people.
Location: 1st Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Health and Safety

All Employers with five or more employees are required by Law to provide a written document detailing the business's or organisation's general policy for health and safety and the organisation and arrangements for carrying out the policy.
Telephone: 01424 451078
Location: 4th Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Highways Management

There are over 209 miles of carriageway and approximately 400 mile of footways and footpaths throughout Hastings and St Leonards on Sea.
Responsibility for ensuring that the network is maintained in a safe condition for all users.
Highways are also responsible for Street Naming and Numbering.
Telephone: 01424 783346 (Footpaths)
Telephone: 01424 451041


Information Centres

The Tourist Information Centre is at Aquila House.
The Community Contact Centre is in the Town Hall.
Telephone: 01424 451111
Telephone: 01424 451066
Fax: 01424 451186
Location: Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY
Location: Community Contact Centre, Hastings Town Hall, Queens Square, Hastings, East Sussex TN34 1TL


Licensing

Responsibility for all licensing within the borough, including taxis and the implementation of the Licensing Act 2003.
Telephone: 01424 451042
Location: 4th Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Local Land and Property Gazetteer

The aim of the Local Land and Property Gazetteer (LLPG) is to rationalise information across the authority so that any reference to a piece of land or property is the same or if different names exist, it can be established that it is the same place.
Telephone: 01424 783260
Location: Corporate Archive, 85-86 Castleham Road, St Leonards-on-Sea, East Sussex TN38 9NT
Location: 3rd Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY

Local Land Charges

A Local Land Charge Search should be carried out when a property or piece of land is being purchased, leased or valued to find out if there are any matters affecting the land.
Telephone: 01424 451093
Location: Corporate Archive, 85-86 Castleham Road, St Leonards-on-Sea, East Sussex TN38 9NT
Location: 3rd Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Marketing and Communications

Public Relations.
Maintenance of the Council's corporate style.
Media protocols.
Promotion of Hastings to visitors.
Filming liaison.
Stade Masterplan and Jerwood Gallery.
Telephone: 01424 451118 (Promotion of Hastings)
Telephone: 01424 451065 (Public Relations and Marketing)
Telephone: 01424 451101 (Film liaison)
Fax: 01424 451191
Location: Hastings Town Hall, Queens Square, Hastings, East Sussex TN34 1TL
Location: 3rd Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Mayor's Office

Responsible for Mayoral engagements.
Telephone: 01424 451069
Location: Hastings Town Hall, Queens Square, Hastings, East Sussex TN34 1TL

Meteorological Services

The Borough Meteorologist takes a twice daily record of weather parameters which are displayed in a kiosk on the seafront then subsequently transferred to the Met Office and Environment Agency each month.
Telephone: 01424 431818
Location: 3rd Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Museums and Art Gallery

The Hastings Museums and Art Gallery contains a rich mixture of displays relating to local themes and the culture of other lands.
Telephone: 01424 451052
Fax: 01424 451165
Location: Hastings Museum and Art Gallery, Johns Place, Bohemia Road, Hastings, East Sussex TN34 1ET
Location: Old Town Hall Museum, High Street, Old Town, Hastings, East Sussex TN34 1EW


Nature Conservation

Hastings Borough Council takes a pro-active approach to Nature Conservation and Ecology.
Hastings has a range of spectacular nature areas and wildlife. The Town has 7 Local Nature Reserves, 3 Sites of Special Scientific Interest, Hastings Country Park and is responsible for Farm Management within the Country Park.
Telephone: 01424 451107
Location: 4th Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY

Neighbourhood Planning

The opportunity for local people to be directly involved in preparing a Local Plan for their area. Forms part of the wider Local Plan process.
Telephone: 01424 451098
Location: 1st Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


On-street parking

East Sussex County Council deals with all aspects of on-street parking. if you are issued with a penalty charge notice beginning with ZH you can pay your fine at The Parking Shop.
Telephone: 08456 801129 (option 3)
Location: East Sussex County Council, County Hall, St Anne's Crescent, Lewes, East Sussex BN7 1UE
Location: The Parking Shop, 32e Kings Road, St Leonards-on-Sea, East Sussex TN37 6DX


Parking Services

Dealing with all aspects of off-street parking. If you are issued with a penalty charge notice beginning with HS you can pay your fine at the Tourist Information Centre at Aquila House or the Community Contact Centre at the Town Hall.
Telephone: 01424 451070
Location: Community Contact Centre, Hastings Town Hall, Queens Square, Hastings, East Sussex TN34 1TL
Location: 4th Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Parks and Open Spaces

Maintaining a wide variety of open spaces and formal parks within the Borough.
Telephone: 01424 451050
Location: 4th Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Personnel Services

Responsibility for all Personnel matters, including job opportunities, equalities and equal opportunities.
Telephone: 01424 451061 (Personnel Enquiries)
Telephone: 01424 451060 (Recruitment)
Fax: 01424 451769
Location: Upper Ground Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Pest Control

Hastings Borough Council offers a pest control service for the treatment of rats, mice, wasp nests, fleas, cock roaches and bed bugs.
Telephone: 01424 451079
Location: 4th Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Planning Enforcement

Enforcement of planning matters.
Postal enquiries should be addressed to Aquila House and personal callers should visit Hastings Information Centre.
Telephone: 01424 451090
Location: Community Contact Centre, Hastings Town Hall, Queens Square, Hastings, East Sussex TN34 1TL
Location: 3rd Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Planning Policy

Write the Local Plan and Policies for the control of development and allocation of land for specific purposes. Also involved with Community Right to Bid and Assets of Community Value.
Postal enquiries should be addressed to Aquila House and personal callers should visit the Community Centre.
Telephone: 01424 451098
Telephone: 01424 783201 (Community Right to Bid and Assets of Community Value)
Location: Community Contact Centre, Hastings Town Hall, Queens Square, Hastings, East Sussex TN34 1TL
Location: 1st Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY

Play Development

Promotion of Play Events throughout the town.
Telephone: 01424 451452
Location: 4th Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Policy and Performance

Supporting the development, co-ordination and implementation of corporate policy to ensure the Council fulfils its responsibilities.
All local authorities are required to produce an annual Corporate Plan setting out work plans for the forthcoming financial year so the public can judge how well it performs.
Telephone: 01424 451463
Location: 2nd Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Procurement

Hastings Borough Council is one of the biggest employers in East Sussex and spends about £23m every year on works, goods and services.
the authority is required to seek best value in its purchasing, procurement and contracting, but it also wants to use its purchasing power to pursue its environmental agenda, equal opportunities, and to support the growth of local firms.
Telephone: 01424 451504
Location: 2nd Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Public Art

Encouraging and enabling public art in Hastings
Telephone: 01424 451790
Location: 1st Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Public Conveniences

Maintenance and cleaning of public conveniences.
Telephone: 01424 451077
Location: 4th Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Ranger Service

The Ranger Services is responsible for wildlife conservation, and providing a safe and enjoyable environment for all in the parks and open spaces of Hastings.
Telephone: 01424 451050
Location: 4th Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Refuse and Recycling

Refuse, Recycling and Bulky Waste collection.
The operation of 'bring' sites and recycling centres.
Waste reduction and recycling initiatives.
The Twin Bin Scheme.
The Garden Waste Recycling Scheme.
Telephone: 01424 451077
Location: 4th Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY

Revenue Services

The collection of Council Tax (bills, payments and banding advice) and Business Rates.
The handling of payments against General Invoices.
Telephone: 01424 451081 (Council Tax and Business Rates bills and payments)
Telephone: 01424 451509 (General Invoices payments)
Fax: 01424 451541
Location: Community Contact Centre, Hastings Town Hall, Queens Square, Hastings, East Sussex TN34 1TL
Location: 5th Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Safer Hastings Partnership

Hastings Borough Council is one of six principal partners in the Safer Hastings Partnership which has focus groups tackling burglary, car crime, violent crime, drug and substance misuse, domestic violence and anti-social behaviour across the town.
Freephone: 0800 555 111 (Crimestoppers)
Location: 4th Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Sports and Recreation

Our Summerfields, Hillcrest and Falaise sport and leisure centres offer a wide range of facilities to residents and visitors.
There are also sports pitches and courts in our parks, gardens and recreation grounds which are available for booking. People with disabilities are advised to discuss their particular needs prior to booking.
The Active Hastings programme offers opportunities to help local people become more physically active, from walking to sports.
Telephone: 01424 451334 (Sports Bookings)
Telephone: 01424 451051 (Active Hastings)
Location: 4th Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY

Stray Dogs

A service providing for collection and detention of stray dogs. This contracted-out service is provided by Animal Wardens Limited, on behalf of Hastings Borough Council.
Telephone: 01424 490034
Location: 4th Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY

Street Care and Cleaning

The Council is responsible for the sweeping of streets and removal of litter. Hastings streets are divided into zones, depending on the volume of traffic using the streets each day. The more frequently the road is used, the more often it will be swept.
Telephone: 01424 451077
Location: 4th Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Street Wardens

The Street Warden team investigate incidences of dog fouling, littering, fly posting, fly tipping, graffiti, dog attacks and dog control issues, dogs off leads, dog exclusions areas and dog control order queries.
Telephone: 01424 451077
Location: 4th Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


Travellers and Gypsies

The nearest official transit site to Hastings is at Southerham on the A27 near Lewes. There are no permanent sites for Travellers or Gypsies in Hastings.
Telephone: 01424 451050
Location: 4th Floor, Aquila House, Breeds Place, Hastings, East Sussex TN34 3UY


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